Frequently Asked Questions

ITSCs hardware and software is already competitively priced, but if you buy in volume, 10 or more units, you typically receive a bigger discount off of MSRP. We have official partnerships with top industry name brands, which allows us to pass the savings onto our customers. The more units you purchase the better the savings.

We accept Visa, Master Card, American Express, Checks and e-Checks.

No, we charge [the same fee] for in-home and in-business service.

If the scope of work requires a detailed explanation of systems, networks and work performance reports then yes, we will provide that upon prior technical service management contract agreements. You can see a sample report here.

Look for a provider who can show you accountability by providing comprehensive reports every month or quarter to show work performed, identify issues, and support an optimized IT budget.

Yes. For most problems we guarantee our service for 7 to 12 days.

Yes. New hardware always has a manufacturer warranty of at least 90 days, 1 thru 3 years, and/ or 4 years.

We charge [$95 to $250] USD per hour.

Yes, our minimum charge is one billable hour.

IT support includes troubleshooting and problem diagnosing, IT consulting, problem resolution and anything service related. Hardware, software, accessories, hosting, and other products in inventory are not included in the hourly service rate.

Yes, if you have faulty hardware.  Before we replace it, we will advise you of the problem(s), and recommend a course of action.

Sometimes. It really depends upon how large the order is. Per policy, hardware is paid in full, then ordered from one of our hardware or software partners.

Managed services refer to IT services delivered in a defined manner with a predictable expense. Typically, managed services are delivered with a remote monitoring and management (RMM) system that allows an IT solutions provider to monitor the health and performance of customer IT assets 24/7. RMM means that we can perform proactive maintenance efficiently to stabilize your IT and respond with rapid remote remediation when things go wrong.

Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import RSS feeds into your Web pages or you can create an RSS feed for your website or blog. Many blogging tools will create RSS feeds automatically for you.

An SSL certificate protects transactions and lets your customers know their private details are safe. Click here to get yours today.

Yes, Ransomware is also malicious in nature because it is designed to encrypt files on a hard drive, essentially locking the user out, then demands a ransom to unlock the files. Keep in mind, ransomware is also considered malware.

Ransomware is a type of malicious software, or malware, designed to deny access to a computer system or data until a ransom is paid. Ransomware typically spreads through phishing emails or by unknowingly visiting an infected website. Ransomware can be devastating to an individual or an organization.

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