Frequently Asked Questions

Do you offer hardware and software discounts?

ITSCs hardware and software is already competitively priced, but if you buy in volume, 10 or more units, you typically receive a bigger discount off of MSRP. We have official partnerships with top industry name brands, which allows us to pass the savings onto our customers. The more units you purchase the better the savings.

What form of payment does iTSC take?

We accept Visa, Master Card, American Express, Checks and e-Checks.

Do you charge extra for in-home/ business service?

No, we charge [the same fee] for in-home and in-business service.

Do you provide a detailed written out explanation of the work performed?

If the scope of work requires a detailed explanation of systems, networks and work performance reports then yes, we will provide that upon prior technical service management contract agreements. You can see a sample report here.

What advice do you have for a customer looking to hire a provider like you?

Look for a provider who can show you accountability by providing comprehensive reports every month or quarter to show work performed, identify issues, and support an optimized IT budget.

Do you guarantee your service?

Yes. For most problems we guarantee our service for 7 to 12 days.

Yes. New hardware always has a manufacturer warranty of at least 90 days, 1 year, and/ or a 3 years.

How much do you charge per hour for IT support?

We charge [$95 to $250] USD per hour.

Do you have a minimum charge?

Yes, our minimum charge is one billable hour.

What is included in the hourly rate?

IT support includes troubleshooting and problem diagnosing, IT consulting, problem resolution and anything service related. Hardware, software, accessories, hosting, and other products in inventory are not included in the hourly service rate.

Are there any charges other than the hourly rate?

Yes, if you have faulty hardware.  Before we replace it, we will advise you of the problem(s), and recommend a course of action.

Do you accept payment upon receipt of hardware?

Sometimes. It really depends upon how large the order is. Per policy, hardware is paid in full, then ordered from one of our hardware or software partners.

What are managed services?

Managed services refer to IT services delivered in a defined manner with a predictable expense. Typically, managed services are delivered with a remote monitoring and management (RMM) system that allows an IT solutions provider to monitor the health and performance of customer IT assets 24/7. RMM means that we can perform proactive maintenance efficiently to stabilize your IT and respond with rapid remote remediation when things go wrong.

Do your hosting accounts support RSS feeds?

Yes, our hosting accounts support RSS feeds. Using ASP or PHP, you can import RSS feeds into your Web pages or you can create an RSS feed for your website or blog. Many blogging tools will create RSS feeds automatically for you.

What is an SSL certificate and why do I need one?

An SSL certificate protects transactions and lets your customers know their private details are safe.

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