Is IT Your Core Business?
As the owner of a small or midsized business, you invest in IT to increase your operational ROI. Trouble can arise, however, when you or your team is distracted from your core business initiatives because of IT issues. Maybe IT support and management are being performed by employees who have multiple duties, which can impact both their ability to deliver in other areas, as well as the overall quality of IT support.
Contracting iTSC to take care of your IT means, you can focus all your resources on your primary business operations, maximize revenue, and be more efficient.
iTSC can provide affordable, 24 X 7 best practices monitoring and management of all your IT assets including: systems, software, devices and virtual resources. We’ll also be informed with automated alerting of any event that may affect the normal operation of IT.
When there is a problem, we can accurately diagnose and resolve most issues through rapid remote remediation that takes much less time than onsite visits, thus saving you the often considerable costs of downtime.
With all the IT health and performance data that 24 X 7 monitoring brings in, we are better positioned to help you optimize configurations, manage system and software versioning, and eliminate costly and obsolete equipment.
All IT Bundles include the initial IT service package of monitoring, alerting and reporting benefits.
|Number of Devices|
PCs | Servers | Mobile Devices | Network Devices | Printers | and more
|4 – 10||10 – 15||15 – 25||25 – 35||35+|
|Monitoring, Alerting, and Reporting||X||X||X||X||X|
|Network Firewall Monitoring||X||X||X||X||X|
|Backup Space||100+ Gigs||500+ Gigs||1001+ Gigs||2001+ Gigs||3001+ Gigs|
|Microsoft Patch Management||X||X||X||X||X|
|Managed Anti-Virus | Spam | and Content Filtering||X||X||X||X||X|
|Remote Server Administration||X||X||X||X||X|
|Log File Maintenance||X||X||X||X||X|
|Guaranteed Response Times||X||X||X||X||X|
|Monthly Executive Summary Reports||X||X||X||X||X|
|Quarterly Business Reviews||X||X||X||X||X|
|Firewall | VPN | Router | Smart Switch Management or Onsite||X||X||X||X||X|
|Monthly Remote Service Hours||#||#||24||36||42|
|Monthly Emergency Hours||1||2||2||4||6|